Customer Care Specialist

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Provide exceptional customer service via inbound and outbound calls
• Excellent skills in PestPac and Workwave
• Perform data entry tasks accurately and efficiently
• Analyze customer inquiries and provide appropriate solutions
• Generate sales leads and schedule service calls based on customer and technician availability
• Process payments and resolve billing concerns
• Maintaining records via internal system for accuracy with a focus on details
• Provide general quotes for service requests and timely follow-up on inquiries
• Stay informed about industry trends, company policies, and new products
• Support special reports and projects as needed
• Handle customer complaints and escalate complex issues when necessary
• Resolve customer issues
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively