Customer Service Manager

Job Description

Customer Success Manager (Enterprise) – NY

Description

Are you excited about generative AI that actually moves the needle? Do you love working directly with customers and helping them win? If so—we'd love to meet you.

The company is building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don't just create content that sounds good—they create content that performs. We're looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.

What You'll Do

• Help customers succeed at every level: technical, business, and product

• Serve as the main point of contact and trusted advisor for your customers

• Deliver excellent support while deeply understanding customer needs and goals

• Train and consult customers on how to best integrate the company's platform into their workflows

• Work closely with Product and Marketing to drive engagement and success for top accounts

• Identify customers with growth and expansion potential

• Maintain and evolve customer knowledge bases and documentation

• Analyze customer usage data to identify risks, opportunities, and insights

• Share customer feedback internally to influence product and process improvements

• Use data to clearly demonstrate the company's impact on customer performance

• Experiment, move fast, and fail forward—we encourage testing new ideas

What We're Looking For

• BA/BS degree

• 3+ years in a customer-facing role at a SaaS company (must)

• Excellent verbal and written English communication skills

• Strong analytical and problem-solving abilities

• Strong Excel skills (pivot tables, basic formulas, VLOOKUP)

• Ability to execute independently, resourcefully, and quickly

• High level of ownership, dedication, and drive

• Exceptional multitasking skills

Nice to have (but not required):

• Basic SQL knowledge

• Experience with HubSpot (or similar CRM)

• Experience with Tableau or other BI tools

• Previous data analysis experience

?? Why Join the Company?

• Work on cutting-edge AI with real business impact

• Be part of a fast-growing company at a pivotal stage

• Have real ownership and influence from day one

• Learn, grow, and scale your career alongside an exceptional team
  

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