Customer Experience Specialist

Job Description

Overview
WeatherPro Exteriors is built on delivering exceptional customer experiences from the very first interaction. As a family-owned company specializing in roofing, siding, and windows, we believe the way we serve our customers is just as important as the work we deliver.
Our team is seeking a Customer Experience Specialist to serve as the first point of contact for our customers and a key contributor to our continued growth. In this role, youll engage with customers across phone, email, and text, helping guide them through the next steps of their exterior project. You are confident, organized, and energized by helping others. You take pride in doing things well and making every interaction count.
If you love building relationships, improving processes, and making an impact, this is a role where youll thrive.
Responsibilities and Qualifications

How youll be successful:
Answer and manage incoming calls, emails, and text messages from new and existing customers
Schedule, confirm, and rehash customer and sales appointments with accuracy and care
Respond to customer inquiries promptly while providing clear and helpful information
Build trust and long-term relationships through friendly, professional communication
Maintain accurate customer records and documentation within CRM systems
Administer customer experience surveys and conduct quality assurance calls
Track and report on department KPIs and performance metrics
Identify opportunities to improve workflows, systems, and the overall customer experience

Your qualities:
Customer service: 1+ year (required)
Office or administrative experience: 1+ year (preferred)
A positive, team-oriented professional with a strong customer service background
A clear and empathetic communicator who listens actively and builds rapport easily
Highly organized, detail-oriented, and comfortable managing multiple priorities
Motivated to learn, grow, and contribute at a high level in a growing company
Comfortable using CRM tools and technology to improve efficiency
Interested in data, metrics, and continuous improvement

About Us
Founded in 2008, WeatherPro Exteriors has earned a reputation for quality craftsmanship and exceptional customer care. We are proud to be a preferred contractor for the best brands in the industry like Owens Corning and James Hardie, and a Milwaukee Journal Sentinel Top Choice Award winner for Best Roofer seven years in a row.
We believe happy employees create happy customers. At WeatherPro, youll find a supportive environment that values growth, accountability, and teamwork. Were committed to helping our people learn, develop, and do their best work every day.