Bilingual Customer Service Rep

Job Description

We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling
customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will be people‐orientated, adaptable, and have outstanding problem‐solving skills. Being a constant point of contact for customers, you can create and/or transform a customer's experience with our company. For this reason, it is integral that you are friendly and well‐informed in your approach.

Essential Job Duties and Responsibilities:
Managing large amounts of incoming calls and email inquiries
Answering detailed product and service questions
Keeping records of customer interactions, processing customer accounts, and filing documents
Reading and learning scripts
Compiling reports on overall customer satisfaction

Position Requirements:
***Bilingual in Spanish required***
Strong written and verbal communication skills
Confidence on the phone
Basic data entry knowledge
Ability to multi‐task, prioritize, and manage time effectively
Ability to retain and recall important information
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures, and policies