Customer Service Support

Job Description

Customer Service Support -Nice company with paths for growth and longevity-

As a support member for this busy Customer Service team, you will perform a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction. They are growing and are looking for someone to help support the team, learn the ropes, and move into a specialist role down the road. 

Job Responsibilities:

·       Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues/sample requests and returns) to assure customer satisfaction.

·       Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.

·       Provide technical customer service; educate customers on product features and benefits. 

·       Set-up and maintain customer files; maintain records of all sales activities. 

·       Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to ensure resolution.

·       Process product recalls

·       Sell products and services. Maximize promotions.

·       Establish and maintain effective customer relations.

·       Provide support to outside sales representatives.

·       Serve as a member of the Customer Service team, providing assistance and support

Qualifications:

·       High school diploma or equivalent is required. Associate or bachelor’s degree preferred.

·        3+ years of experience in customer service, customer focused role required

·        Demonstrate strong problem-solving and analytical skills

·        Strong communication and problem-solving skills

·        Experience with Microsoft Office suite of products, Customer Master software

·        Experience with ERP system, (SAP preferred)

·        Ability to prioritize and multitask

·        Proactive attitude towards work, teamwork, and cooperation

Benefits:

·        Medical, dental, vision, buy-up life, and short-term /long-term disability insurance.

·        Employer paid $50,000 in Life Insurance.

·        Safe harbor 401K plan match with 100% match on the first 3% of contributions, then 50% on the next 2% of contributions.

·        Paid holidays and PTO

·        Various performance-based bonus programs