Bilingual Customer Care Representative

Job Description

Overview

At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.

We are currently seeking a dedicated and customer-focused individual to join our team as a Bilingual Customer Care Representative . In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer’s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

Reporting Location: Must be within a commutable distance to our Norton, MA Customer Care Center. Hybrid schedule.

Schedule: Monday – Friday from 12:00 pm to 9:00 pm EST

Training : Training will be 8:00 am - 5:00 pm EST

Compensation: $19.15 / hour + shift differential for applicable hours worked (after 5pm local time)

Monthly Bonus: E ligible for up to $500 monthly bonus (based on performance)

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision, flexible spending