Patient Experience Specialist

Job Description

This role is a strategic hybrid designed for a high-level operator. You will be the physical presence in a high-volume Emergency Department on the Near West Side of Chicago , while simultaneously managing critical revenue cycle functions within the Epic EMR platform for our broader network.
Job Title: Patient Experience & Revenue Cycle Specialist (Hybrid)
Location: Near West Side Chicago (On-Site) & Network Offices Status: Full-Time (3240 Hour Work Week)
Job Summary
LaborForce is seeking a technically proficient and professionally authoritative Patient Experience Specialist. This dual-function role requires an individual to manage on-site patient engagement at a major medical facility on the Near West Side of Chicago while executing critical revenue cycle workflows within the Epic EMR system for our partner institutions. You will be responsible for identifying and engaging accident and injury patients at the point of entry, while performing the technical data management and insurance optimization tasks required to protect hospital revenue.
Key Responsibilities
1. On-Site Patient Engagement (Near West Side Chicago)

• Identify and engage accident and injury patients within the Emergency Department immediately following clinical stabilization.
• Serve as the primary liaison for patients, providing immediate guidance on follow-up care pathways and available resources within the medical network.
• Coordinate directly with Emergency Room nursing staff and physicians to improve patient capture rates and ensure a seamless transition to specialist follow-up.
• Facilitate the "warm handoff" to the external case management team to ensure long-term clinical retention and support.

• Maintain high-level proficiency within the Epic EMR platform to manage