Über
Responsibilities: Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support
Requirements:
Associates degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience. Required Qualifications: 1+ year hardware support experience 1+ year in person, customer facing IT support Strong troubleshooting and communication skills Preferred Experience: Manage incoming requests through ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications: CompTIA ITF+ CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Cloud+ CompTIA Mobility+ Performance Expectations: Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Delivery excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests
Why Should You Apply?
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration
for employment without regard to any status protected by applicable law.
Sprachkenntnisse
- English
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