Retail Customer Service Representative

Job Description

Customer Service Representative
We are looking for anambitious and experienced customer service representative to work full time at our center.If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Bountiful could be the fit for you! We are a locally owned printing, marketing, and visual communications company and weare looking for an enthusiastic team player to join our team.
Responsibilities:
Assist with the development and maintenance of client relationshipsBe knowledgeable of all products and services offeredHave a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materialsestimatesCommunicate with production team and customers on a regular basisReview customerfiles to ensure production quality and accuracyBe highly responsive to customer inquiriesUnderstand and consult with customerson internet and print marketing solutionsStrategize with customersby listening, interpreting their needs, and advising on solutionsCommunicate courteously with customersthough email, over the phone, and in personAssist customerswith the resolution of any problems that may ariseUnderstand and operate majority of equipment used in the center
Qualifications
Excellent written and verbal communication skillsAbility to problem solve and be solutions orientedHighly detailed with strong organizational and time management skillsUnderstanding of basic computer softwareThe ability to learn new software quicklyProfessional customer service demeanorHighly responsive to customer needsAbility to create and maintain customer relationshipsAbility to coordinate multiple schedules2-3 years facing customer service experience requiredHigh School diploma or GED required, college education in Marketing, Communications or Business preferred
High Value Retail Clients
Responsibilities:* Retail Customer Service
Qualifications:* Must Have Retail Customer Service Experience!