Member Support Agent

Job Description

Who Our Client Is

Our client is a purpose-driven organization where employees at every level play a meaningful role and have a real voice on issues that affect consumers across the country. They are a small company with a world-class culture and a significant impact on how the world does business. Collaboration, innovation, and data-backed decisions are central to how they operate, and they invest in their people in measurable ways.

What Our Client Needs

We are looking for a Member Support Agent to join a high-performing, customer-focused team. In this role, you will support small and medium-sized customers by delivering a seamless service experience while identifying opportunities to strengthen relationships and drive retention. You’ll work in a fast-paced, collaborative environment that values service excellence and continuous improvement.

Who You Are

You are a highly energetic team player with strong customer service skills and a positive, solutions-oriented mindset. You thrive in fast-paced contact center environments and consistently deliver high levels of customer satisfaction. You enjoy working cross-functionally and collaborating with multiple departments to achieve shared goals.

What You’ll Do

• Provide a seamless, high-quality service experience to customers
• Proactively engage small and medium-sized customers through inbound calls and email communications
• Use a consultative approach to build relationships and identify customer needs
• Conduct thorough discovery to recommend appropriate needs-based solutions and service options
• Identify cross-sell opportunities to increase revenue and improve customer retention
• Support customer satisfaction, retention, and growth through responsive and professional service

This role operates in a hybrid work environment.

What You’ll Need

• Strong customer service skills and a collaborative team-oriented approach
• Ability to succeed in a fast-paced contact center environment
• Strong communication skills, both written and verbal
• Ability to work effectively with multiple internal teams
• Customer-focused mindset with attention to relationship-building and retention

What They Offer

• Salary: $20/hour
• Bonus: Eligible for participation in the annual employee bonus program
• Medical, prescription, dental, and vision coverage (effective immediately)
• 401(k) with employer safe harbor and profit-sharing contributions (effective immediately)
• Short- and long-term disability coverage
• Mental health and wellbeing support, including employer-sponsored therapy and coaching sessions
• Individual wellness platform
• Paid parental leave
• Generous PTO and company-paid holidays
• LinkedIn Learning
• Tuition reimbursement
• Employee recognition and engagement platform
• Catered lunches twice per week on in-office days

Equal Opportunity Statement

Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.