Customer relations/ Sales Retention (BDC)

Job Description

There's plenty of room to grow at Subaru of Glendale! If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

Responsibilities

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

• Provide customers with initial product information and direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.