Bilingual Client Specialist

Job Description

CDR General Services is seeking a Client Specialist to join our team near Baton Rouge , LA . The ideal candidate for this position will be a motivated individual with strong work ethics, problem-solving abilities, and a commitment to provide results in a fast-paced environment.

Job Details

Job Type: Full-Time
Job Location: Baton Rouge, LA
Pay Rate: $19 to $26 per hour depending on experience
Schedule: Monday to Friday, 7:30 A.M. – 4:30 P.M.

Key Responsibilities

• Serve as the primary point of contact for incoming calls, customer inquiries, and service requests.
• Provide quotes, book cleanings and add-on services (carpet, windows, pressure washing, etc.), and perform outbound sales to fill schedule gaps and retain customers.
• Manage daily scheduling by ensuring all jobs are filled, updating the master scheduling board, assigning cleaners, and rearranging schedules due to cancellations or call-ins.
• Handle customer cancellations and complaints by attempting retention, documenting changes, and updating profit and loss tracking.
• Maintain accurate records by updating profit and loss data, customer and cleaner notes, scheduling systems, and call sheets.
• Enter and manage scheduled jobs in Maid Central and complete required reporting for complaints, breakage, and scheduling changes.
• Coordinate cleaner scheduling, time-off requests, key logistics, and rescheduling when staffing changes occur.
• Monitor company phone and email daily to address urgent issues and communicate schedule or performance updates to the Operations Manager.
  

Qualifications

• High school diploma or equivalent is a plus.
• At least 1–2 years of experience in customer service, scheduling, administrative support, sales, or a related role.
• Strong verbal and written communication skills with the ability to professionally interact with customers, staff, and management.
• Proven ability to multitask, prioritize, and manage a fast-paced schedule with frequent changes.
• Comfortable handling inbound and outbound calls, quoting services, booking jobs, and resolving customer concerns.
• Basic proficiency with computers, spreadsheets, scheduling systems, and email communication.
• Strong attention to detail and accuracy in documentation, scheduling, and reporting.
• Dependable, organized, and able to work independently with minimal supervision.
• Willingness to maintain confidentiality and handle sensitive customer and employee information.
• Bilingual (English/Spanish) is a plus.