Circle Brands - Customer Service Representative

Job Description

Description:Job Description: Customer Service Representative

Do you thrive on delivering top-tier service and building lasting customer relationships?

Are you organized, adaptable, and great at problem-solving in fast-paced environments?

Does the opportunity to represent a premier ammunition brand excite you?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Texas Ammunition is right for you!

The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Texas Ammunition products and services.

• Deliver a five-star customer experience in all interactions
• Accurately enter and manage data in the company system
• Follow up on orders to ensure delivery and customer satisfaction
• Address customer feedback and complaints in collaboration with Supervisor
• Gather customer insights to support continuous improvement
• File and organize order records
• Collaborate with production, shipping, and warehouse teams
• All other duties assigned by management

• Strong computer proficiency (MS Office, Outlook)
• Excellent verbal and written communication
• Ability to multitask and remain organized under pressure
• Strong interpersonal skills and customer empathy
• Clean, professional demeanor and workspace habits
• Problem-solving mindset

• High school diploma or GED required
• ERP software and Microsoft Office experience preferred
• Must have a valid driver's license with a clean three-year driving history

Primarily indoors in a climate-controlled office, with occasional movement between office, warehouse, and manufacturing environments. Proper PPE such as safety glasses and closed-toe shoes may be required.

• Sitting and/or walking (33%-75%)
• Stooping, bending, twisting, leaning (10%-25%)
• Lifting up to 25 lbs. occasionally (0%-33%)

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling