Member Service Representative

Job Description

Description:

We are seeking a highly motivated individual to join our team as a Member Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and participants via phone, email, and chat. You will be an integral part of our team, providing critical support for our client's administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services.

Responsibilities:

• Answer calls, respond to emails and chat line in a timely and professional manner
• Handle customer inquiries related to basic plan information,