Dental Patient Service Representative

Job Description

Description:

Job Overview

The Dental Patient Service Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.

Key Responsibilities

Patient Experience

• Greet and check in patients in a friendly, professional manner
• Answer phones promptly and schedule appointments efficiently
• Confirm upcoming appointments and manage the daily schedule to minimize gaps
• Provide clear communication regarding treatment, policies, and next steps

Insurance & Financial Coordination

• Verify dental insurance benefits and eligibility
• Explain coverage, co-pays, and estimated out-of-pocket costs to patients
• Collect payments at time of service and post transactions accurately
• Assist patients with