Customer Success Manager

Job Description

Description:

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.

This role follows the LAER (Land, Adopt, Expand, Renew) customer success methodology , guiding customers from initial onboarding through adoption, growth, and long-term retention.

Key Responsibilities