Über
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise. The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment. A fluency in
German
in addition to English
Key Responsibilities:
Own the complete end-to-end customer support experience.
Provide prompt, detailed analysis of technical challenges and business issues.
Provide customer happiness and deliver great experience.
Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing mentorship on recommended standard methodologies
Build and maintain Knowledge Base Articles both for internal and external audiences.
Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience:
Customer-focused or previous customer-facing experience.
Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
Ability to optimally prioritize, multi-task, and perform well under pressure
Knows how/when to escalate customer issues as the need arises
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl. xcfaprz
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
Understanding of database concepts and SQL
Excellent written and verbal communication skills
Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)
Ability to communicate technical concepts clearly and optimally
Proficient in German in addition to English
Desired Skills/Experience:
Relevant prior experience working in Technical Support
Previous experience with Salesforce and its technologies
Any official Salesforce Certification
Familiarity with Trailhead or a Trailhead Ranger status
CRM domain knowledge
VisualForce and Apex knowledge
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Experience with Eclipse IDE and ANT
Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
Additional Language Proficiency a bonus
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Sprachkenntnisse
- English
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