Customer IT Support Administrator II (CSA2) – IT OperationsMora Consultants LLC • San Diego, California, United States
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Customer IT Support Administrator II (CSA2) – IT Operations
Mora Consultants LLC
- San Diego, California, United States
- San Diego, California, United States
Über
MORA is always looking for skilled employees possessing a desire to join and contribute to an employee-focused company committed to sustaining superior customer satisfaction.
*Description*
The Customer Support Administrator III (CSA3) will provide comprehensive network engineering and IT support in compliance with SCA guidelines. This position involves working within buildings on Navy installations to ensure effective network planning, installation, and management of SWRMC legacy networks.
*Responsibilities*
* Perform network engineering tasks, including Windows server administration, Active Directory/Group Policy management, and technical support for users.
* Troubleshoot applications and address network-related issues within Navy installations.
* Install, repair, and test network cables, including Category 5 and Fiber Optic cables.
* Ensure compliance with SWRMC policies by managing NMCI accounts through Active Directory (AD), maintaining proper permissions, and ensuring accounts are active.
* Provide customer support to SWRMC personnel, including Command/Executive Staff, Production Shop users, Maintenance Teams (MTs), and other stakeholders, to resolve network and application issues.
* Confer with SWRMC customers to ensure proper IT support levels are maintained.
* Create and manage NMCI accounts, ensuring proper configurations and compliance.
* Configure and manage government-issued phones, including setup and troubleshooting.
* Complete and process SAAR-N forms for SWRMC employees to ensure access compliance.
* Resolve IT tickets promptly and effectively, ensuring minimal disruption to operations.
* Facilitate proper procedures for retired GFE mobile devices, including processing through DRMO.
* Maintain accurate records of IT processes and provide excellent customer service, ensuring positive feedback and satisfaction.
*Minimum Qualifications:*
*Experience*
* Demonstrated expertise in Windows server administration and Active Directory/Group Policy management.
* Proven experience in network cable installation, repair, and testing, including Category 5 and Fiber Optic cables.
* Strong background in IT customer support and ticket resolution in Navy installation environments.
*Education:*
* High school diploma or equivalent required.
* Additional certifications in IT/networking are preferred (e.g., CompTIA Network+, Microsoft Certifications).
*Security Clearance:*
* Must possess and maintain an active security clearance at the Secret level or higher.
* Skills and Competencies:
* Excellent troubleshooting and technical support skills.
* Strong interpersonal and communication skills to interact with SWRMC personnel and other stakeholders.
* Ability to work independently and as part of a team in a dynamic environment.
*Work Environment:*
This position operates within buildings on Navy installations and requires adherence to safety protocols. Some physical tasks, such as cable installation and equipment configuration, may be necessary.
*Location: San Diego, CA *
*Southwest Regional Maintenance Center (SWRMC) *
*Salary: $25.00- $28.00 per hour*
*The benefits of joining Team MORA Consultants LLC:*
* Medical / Dental / Vision
* Voluntary Life / Spouse & Dependent VTL
* 401k Retirement Plan
* Vacation, Sick Pay & 11 Paid Holidays
*Equal Opportunity Statement:* MORA Consultants LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At MORA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status and any other characteristic protected by applicable law. MORA believes that diversity and inclusion among our employees is critical to our success. We strive to develop and retain the most compassionate and talented people from an extensive and diverse candidate pool.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Morning shift
Experience:
* Customer service: 1 year (Preferred)
Security clearance:
* Secret (Required)
Ability to Commute:
* San Diego, CA 92105 (Required)
Ability to Relocate:
* San Diego, CA 92105: Relocate before starting work (Required)
Work Location: In person
Sprachkenntnisse
- English
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