[US] Customer Success Manager

Job Description

Salary:

Customer Success Manager
Full Time
Cincinnati, OH

Innovate with Benchmark Gensuite as a Customer Success Manager
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.
Benchmark Gensuite Benefits
At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
About Benchmark Gensuite

Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Responsibilities:

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications:

• Bachelor's degree required.
• 3-5 years of experience working in a Customer Success, Relationship Management,