Customer Service Representative

Job Description

Salary: $18-$20/hour

CUSTOMER SERVICE REPRESENTATIVE ($18-$20/ hour)

About Us
The Cool Guy, LLC is a family owned and operated HVAC company that provides residential and commercial services. These include installation, replacement, and maintenance services. We are a growing company thats looking for someone who is willing and able to grow with us. We have built a reputation of excellence, integrity, and keeping it Cool in the Phoenix Metro area. We would like to hire a person with these same ideals for a position as a Cool Guy Customer Service Representative.

Job Description: As a customer service representative, you are the first link between a client and our business. The first impression they get when calling in and the one that will help establish that relationship.

Duties:

• Handle inbound customer inquiries with focus on converting calls into booked appointments.
  
• Strategically schedule and assign our technician teams in a fast paced environment.
• Conduct outbound calls for job follow ups, unsold estimates, membership opportunities.
• Utilize software to document customer interactions and update