Localytics | Customer Success Manager

Job Description

Mission of the Role

Help Localytics’ enterprise customers drive great customer experiences across their apps. This means supporting their use of our analytics and messaging software to understand customer behavior, build world-class Lifecycle Marketing programs, and drive business outcomes. You will serve as a trusted strategic advisor, ensuring customers realize value quickly, expand their use of the platform, and advocate for Localytics internally and externally.

Our mission is to help brands build great customer experiences.

Localytics enables brands to understand their customers and engage them with timely, relevant experiences across mobile channels. Our platform combines deep customer insight with personalized messaging, giving teams the tools and services they need to make smarter decisions and communicate with customers in meaningful ways.

Our GTM teams work closely with customers to understand their goals, solve real problems, and drive measurable outcomes. You’ll collaborate across product, engineering, and leadership, own meaningful targets, and help shape how Localytics grows in the market.

Localytics is a lean, fast-growing company with an experienced leadership team and a culture that values integrity, ownership, and impact. No matter your role, you’ll have real responsibility, real influence, and the opportunity to build things that matter.

Requirements

Own the customer relationship end-to-end

• Make a positive impact on your customer’s lifecycle marketing programs
• Manage a portfolio of Enterprise and Mid-Market customers ($100k–$500k+ ACV), acting as the primary point of contact and trusted advisor.
• Build strong executive and day-to-day relationships across marketing, product, analytics, and engineering stakeholders.
• Develop, maintain, and execute strategic