Technical Customer Success Manager (Robotics)

Job Description

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

The Role

We’re looking for a driven Customer Success Manager to partner closely with operations leaders at our client facilities and ensure the success of our robot fleet. In this role, you’ll serve as the primary partner for customers deploying Tutor robots, meeting regularly with their teams, helping them get the most value from the system, and building trusted relationships across the organization.

You’ll work closely with our support, maintenance, and engineering teams to surface and resolve operational or technical challenges, while identifying opportunities to expand deployments alongside our