Client Service Manager

Job Description

The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage.

Responsibilities

Client Strategy & Relationship Management

• Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers.
• Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates.
• Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases.