Manufacturing Customer Service Associate

Job Description

Position Summary

This role is responsible for assisting customers with RMA (Return Merchandise Authorization) requests, resolving discrepancies, and supporting order-related inquiries. The position also works closely with internal teams to improve processes, meet service level goals, and support daily operations. This role includes regular physical activity and heavy lifting.

• Support customers with RMA requests, order issues, and discrepancy resolution

• Research and resolve issues with a focus on timely, one-call resolution

• Monitor RMA performance and assist with process improvements

• Collaborate with internal teams to meet service level targets

• Perform root cause analysis and support workflow enhancements

• Assist with inventory handling and operational tasks, including frequent heavy lifting

• Document processes and support ongoing improvements

• Strong communication and customer service skills

• Analytical mindset with attention to detail

• Ability to multitask in a fast-paced environment

• Proficiency with Microsoft Office

• Ability to perform physical tasks, including lifting and moving materials regularly

• Bachelor’s degree preferred

• 3+ years of relevant experience in customer support, operations, or similar role