Customer Success Enablement Manager

Job Description

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.

With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.

Are you ready to help shape the future? Join us!

At 3E, we help customers unlock more value from the products they rely on every day. We are looking for a Customer Success Enablement Manager to turn customer usage insights, commercial priorities, and product signals into focused action for our Customer Success team.

This is not a traditional book-of-business Customer Success role, and it is not a pure training role. It is a strategic enablement role designed to improve how Customer Success operates at scale. You will help shape where Customer Success Managers focus, which accounts and products need attention, and what actions are most likely to improve adoption, retention, and growth.

You’ll thrive in this role if you enjoy seeing patterns in data and connecting them to business priorities, building structure in fast-changing environments, helping customer-facing teams work smarter and more effectively, balancing strategy and execution, and influencing outcomes without direct authority.

Working closely with Customer Success, Product, Go-to-Market, Sales, and