Customer Success Manager

Job Description

About Our Team

Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given industries like manufacturing, food, and transportation represent 90% of global GDP. We're starting with food, with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. We're backed by investors like Kleiner Perkins, Construct, Bloomberg BETA and Promus Ventures. We have a great team, where you will be surrounded by talented engineers and tech leaders from companies like Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.

About the Role

Chef Robotics is seeking a highly motivated Customer Success Manager who is passionate about driving growth at existing customers. The role is focused on ensuring customers are happy and that they are achieving ROI and key metrics of success. The job requires detailed regular analytics and quantitative data to understand the customer experience and to identify new opportunities for sales growth. The ideal candidate is a strategic thinker and experienced collaborator who can build a deep understanding of our customers' businesses and the key metrics that lead to successful outcomes. 

This role requires a blend of strong analytical depth, technical skills, and executive communication. You will guide data collection, analysis, and reporting systems,using data-driven recommendations to influence decisions both internally and with customers. You must be comfortable working cross-functionally to surface what matters and drive results. If you are passionate about the customer experience and thrive in the fast-paced, dynamic environment of an early-stage startup, we encourage you to apply.

NOTE: This role is expected to spend 33% of their time onsite with customers. 

• Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc.)
• Quickly gain a detailed understanding of our customers' business on a daily basis and help to define and monitor the KPIs that provide the highest customer value.
• Develop and implement customer success plans that identify new opportunities for sales growth tailored to each customer’s specific goals and requirements.
• Frequently spend time at customer sites, building relationships with customers, training users on established and new systems, finding reasons for utilization gaps, and determining which features/bugs to prioritize to improve customer value. 
• Secure expansion agreements ranging from $250K to $1M+, contributing directly to company growth.
• Build and optimize models that support sustained high double-digit year-over-year revenue growth.
• Translate complex datasets into clear narratives and recommendations, helping customers make data-informed decisions on renewal and expansion.
• Act as a data-driven thought leader, promoting customer insight as a core capability within the CSX team and the wider organization.
• Identify opportunities to promote additional products and services that enhance the customer’s operations and drive customer renewals and