Assistant Spa Manager

A fantastic opportunity to join the team at Dunboyne Castle Hotel & Spa as an Assistant Spa Manager.

About Dunboyne Castle Hotel & Spa

Dunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle.

Dunboyne Castle was acquired by Mr. Thomas Röggla in December 2022. The hotel joined his collection of luxury Irish hotels forming the TMR Hotel Collection, including Farnham Estate Spa & Golf Resort, Harvey’s Point, Mount Wolseley & Aghadoe Heights. As part of the TMR Collection & under the guidance of Windward Management, Dunboyne Castle offers great opportunities for growth & progression in your hospitality career.

Responsibilities

Financial/Commercial

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• To support the Spa Manager in liaising with Senior Management on forecasts, stock levels, requisitions, budget, and targets.

  
  

• To ensure the treatment schedule meets the demand of the guest while maximizing revenue.

  
  

• To assist in achieving agreed commercial targets through the implementation of treatment and activity programmes.

  
  

• Assist in planning an annual calendar of events and promotions.

  
  

• Help motivate and drive sales to meet realistic and achievable targets.

  
  

Development

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• Revenue Optimisation & Labour Control: Assist in ensuring maximum revenue through effective diary management and monitoring labour cost controls.

  
  

• KPI Monitoring: Regularly monitor KPIs to identify trends and help implement corrective actions.

  
  

• Campaign Support: Assist in designing and implementing creative campaigns and mid-week offers to drive bookings.

  
  

• Cross-Department Collaboration: Work with departments like Food & Beverage and Events to create integrated guest packages.

  
  

• Team Development: Support the professional growth of spa staff through training in upselling and customer service excellence.

  
  

Spa & Retail Sales/Stock

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• Promote and sell Spa services to maximize sales potential.

  
  

• Regularly monitor retail sales for staff members and provide necessary motivation or training.

  
  

• Maintain effective stock control, including rotation, inventory, and placing orders to par levels.

  
  

• Monitor the cost of products and ensure correct usage by therapists.

  
  

• Administer goods, requisitions, and inventories in a cost-effective manner.

  
  

Administrative/Operational

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• Maintain and implement the reporting procedures and control systems established by the Hotel.

  
  

• Ensure Health and Safety Policy and Procedures are implemented, particularly regarding hygiene.

  
  

• Own and resolve guest opportunities, ensuring appropriate follow-up and recording of details.

  
  

• Assist in the orientation of new staff and ensure training is carried out to ESPA standards.

  
  

• Ensure the facility is adequately manned and maintain high standards of cleanliness.

  
  

• Responsible for Opening/Closing Procedures when on duty.

  
  

• Deputize for the Spa Manager and take management responsibility within the Spa as required.

  
  

Employee Engagement

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• Motivate and encourage the team to maintain professional standards.

  
  

• Assist in managing spa department rotas in line with operational demands.

  
  

• Support the organization of weekly schedules, attendance sheets, and holiday arrangements.

  
  

• Help conduct performance appraisals and professional staff assessments.

  
  

• Actively drive employee engagement through regular communication and recognition.

  
  

Requirements

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• Excellent level of written and spoken English.

  
  

• Previous supervisory or management experience within a spa environment.

  
  

• Qualified therapist with a strong background in spa operations.

  
  

• Computer literate with experience in computerized scheduling systems.

  
  

• People management experience within a multi-cultural environment.

  
  

• Ability to assist in managing budgets and operating P&L.

  
  

• Impeccable personal presentation and a positive, friendly personality.

  
  

• Genuine interest in holistic treatments and skincare.

  
  

• Strong ability to inspire and motivate a team.

  
  

Health & Safety Responsibilities

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• Fulfil obligations under the Health & Safety at Work Act and related legislation.

  
  

• Ensure the health and safety of yourself, colleagues, and guests.

  
  

• Observe all safety rules, including those in the Health & Safety Statement.

  
  

• Participate in and promote fire and accident safety drills.

  
  

Perks and Benefits

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• Very competitive salary.

  
  

• Career progression opportunities across the Windward group.

  
  

• Employee Assistance Programme & Digital Wellness Programme.

  
  

• Meals on Duty. xcfaprz

  
  

• Discounted room & dining rates in Windward properties for you, friends, and family.

  
  

• Employee awards and recognition schemes (Employee of the Month, etc.).