Central Station Operator

Job Description

Miller Protective Service is looking for a 3rd shift (12am to 8am) central station operator.

Job Summary:

A Central Station Operator is responsible for receiving, interpreting, and responding to electronic alarm signals for fire, security, medical, and environmental systems from both residential and commercial accounts. Using specialized monitoring software and computer-assisted tools, the operator ensures timely and accurate handling of alarm events in compliance with company protocols, UL 827 standards, and local/state codes.

Key Responsibilities:

• Monitor incoming alarm signals using computer-based software and respond promptly to fire, burglary, panic, medical, and other emergency signals.

• Accurately interpret event types and prioritize response according to established SOPs and UL 827 compliance.

• Dispatch appropriate emergency services (police, fire, EMS) or customer contacts as dictated by alarm type and