Bilingual Customer Service Representative

Job Description

CHCA is seeking an experienced Bilingual Customer Service Representative, with exceptional customer service skills and call center background professional who is enthusiastic and motivated to join our team.

Responsibilities:

As a Customer Service Representative, you will:

• Answer all incoming calls promptly and professionally, ensuring accurate responses.
• Assess and troubleshoot callers’ needs, transferring calls to appropriate staff as needed.
• Welcome and assist visitors, referring them to the appropriate personnel.
• Initiate intake applications for the Workforce Development Department.
• Manage and distribute incoming mail and faxes.
• Prepare and process Personnel Action Forms (PAFs) for paraprofessional staff.
• Coordinate room reservations and food orders for company activities and meetings.
• Maintain authorizations for check pick-up and oversee check distributions.
• Distribute notices and other miscellaneous documents.
• Support multiple departments when required.
• Demonstrate eagerness to assist customers and a commitment to providing high-quality service.

Required Qualifications

• Minimum of two years’ experience in customer service principles and practices
• Competency of basic computer skills, to include but not limited to Microsoft outlook
• Must be able to speak, write, understand, and communicate in both English and Spanish Language
• Ability to multitask and work in a fast-paced environment
• Flexibility in work hours/ schedule
• An understanding of the cooperative movement – its values, strengths, and potential a plus

Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.

Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.