Customer Service Rep (CSR) / Scheduler

Job Description

Customer Service Representative / Scheduler – Full Time

East End Pool King is looking for a sharp, organized, and confident CSR / Scheduler to be the voice of our company.

This is a front-line execution role responsible for answering phones, booking appointments, and protecting the daily schedule.

What You’ll Do:

• Answer inbound calls with a smile. Be professional and confident
• Book service calls, estimates, and follow-ups (service and construction)
• Manage and optimize technician schedules
• Confirm appointments via phone/text/email
• Communicate clearly with customers and field staff

What We’re Looking For:

• Strong phone presence
• Organized and detail-oriented
• Calm under pressure
• Coachable and accountable
• Home services or scheduling experience preferred

What We Offer:

• Competitive hourly pay
• Year-round stable position
• Clear systems and expectations
• Professional, growing company

To Apply:
Send your resume and answer this question:
“Why are you great on the phone, and how do you handle a busy schedule when plans change?”

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance