Bilingual Spanish Customer Service Representative

Job Description

Requisition Title: Bilingual Spanish Customer Service Representative (04BHC)
US-MI-DearbornDescription

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Service Representative working on-site in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing

The Bilingual Spanish Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.

During a Typical Day, You’ll

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need.
• Diagnose issues and provide resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or