Weekend Customer Service Administrator

Job Description

Description:

Linvilla Orchards is seeking a friendly, organized, and reliable Weekend Customer Service Administrator to support our Farm Market, Garden Center, and agritainment operations. This role is the first point of contact for many of our guests: answering phones, responding to customer inquiries, and helping ensure a smooth and welcoming experience during our busiest days.

Part-time, weekends required (Saturday & Sunday). Hours may vary seasonally, with extended hours during peak seasons (especially fall).

• Answer and manage incoming phone calls in a professional and friendly manner
• Provide accurate information about farm activities, events, pick-your-own crops, hours, policies, etc.
• Assist customers with general questions about the Farm Market, bakery, Garden Center, and attractions
• Route calls or messages to the appropriate departments when needed
• Respond to customer inquiries via email or online platforms (if applicable)
• Help resolve customer concerns and escalate issues when necessary
• Maintain up-to-date knowledge of daily operations, seasonal offerings, and special events
• Support front-end administrative tasks as needed

Qualifications:

• Strong communication and interpersonal skills
• Friendly, patient, and customer-focused demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable answering a high volume of calls during peak times
• Basic computer skills (email, web navigation, POS familiarity a plus)
• Prior customer service or administrative experience preferred
• Someone who enjoys engaging with people and representing the Linvilla brand
• A team player who can stay calm and helpful during busy weekends