CUSTOMER SERVICE MANAGER

Job Description

Position Title: CUSTOMER SERVICE MANAGER

Shift: 7AM - 4PM with Rotating Weekend Coverage

Local Travel Required

Growth. Opportunity. Excellence.

Canteen  brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.  Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity  and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email   

Job Summary

The Customer Service Manager plays a critical role in driving client satisfaction, operational excellence, and revenue growth across assigned locations. This position oversees site visits, supports branch teams during grand openings, and ensures full compliance with local, national, and corporate standards. Acting as a key partner to operations and sales leadership, the manager develops action plans to improve performance metrics, strengthen customer retention, and elevate the client experience 

Key Responsibilities:  

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national