Customer Service Representative

Job Description

Description:

Summary (Job Description) The Customer Service Representative is responsible for supporting the customer service, sales, all customer product returns and order entry functions of Bitzer. The ideal candidate must be effective and efficient at processing all customer requests with minimal supervision and within Bitzer’s guidelines.

Status: Full time

Hours: Monday – Friday, 8:00AM-5:00PM

(subject to a rotating on-call shift)

Duties & Tasks:

· Coordinate all Customer Service activities associated with assigned market or product line.

· Ensure quotes and orders are promptly processed, as well as accurately conveyed and entered both the company ERP and CRM systems.

· Understand customer needs and requirements to assist with product configurations and selections.

· Work closely with Engineering, Manufacturing and Purchasing to ensure customer orders meet associated delivery deadlines and quality expectations.

· Communicate with internal departments such as Operations, Technical Support, Quality, Sales, Accounts Receivable, and Engineering as required.

· Oversee the status of assigned orders from entry through production and delivery.

· Research purchase and