Customer Service Center Representative

Job Description

Description:

Customer Service Center Representative

Non-Exempt – Grade Level 2

Equal Employment Opportunity

Corporate Values & Mission

“Provide superior service, quality advice and show our utmost respect to everyone we meet.”

General Summary

Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a “First Call Resolution” process.

Reports To: Customer Service Center Assistant Manager

Essential Duties and Responsibilities

• Provide friendly, helpful service that promotes financial discipline by:
• Preparing for daily interactions with a professional mindset and an organized workstation.
• Maintaining knowledge of the