Patient Services Representative II

Job Description

Salary: $19.49 - $23.83

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENEFITS INCLUDED:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match

POSITION PURPOSE:

Under the supervision of the Patient Services Rep Supervisor or Clinic Manager, the Patient Services Representative II (PSR II) utilizes established procedures to ensure efficient and effective flow of patients through joint planning and problem solving with clinic staff and volunteers.

ESSENTIAL FUNCTIONS:

• Register patients at the time of appointment; complete all necessary paperwork; assist patients with paperwork to ensure completion as needed.
• Screen new patients for eligibility, collect all financial and demographic information and prepare patients chart. Photocopy insurance or other third-party payer information.
• Prepare patient charts for appointments and verify demographics and financial information including verifying continued eligibility with patients upon checking in. Update patient charts and computer files.
• Answer all telephone calls courteously, take messages or