Client Engagement Center Service Representative

Job Description

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Join our team as a Client Engagement Center Service Rep , where you’ll be the trusted voice clients rely on for support, guidance, and solutions. Every interaction is an opportunity to build meaningful relationships, strengthen client confidence, and make a positive impact. This role is fast-paced, people-focused, and perfect for someone who loves helping others succeed.

• Provide exceptional service to clients by phone, email, and online, offering accurate information and prompt support.
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online banking, mobile banking, and loan-related transactions.
• Contribute to service quality goals across the department.
• Assess client needs, resolve inquiries, share