Client Success Manager

Job Description

Salary:

The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. Youll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience.

This role combines strategic thinking, operational leadership, and client relationship mastery. Youll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients.

Key Responsibilities

• Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth
• Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion
• Act as the senior point of escalation for client concerns, resolving issues quickly and strategically
• Develop quarterly and annual