Customer Service Representative

Job Description

Description:

• Customer Interaction: Serve as the main point of contract for customer inquiries and purchase orders. Interact with customers via phone or email in a professional and courteous manner, addressing inquiries and providing information.
• Customer Portal Updates: Receive new orders and updates through various customer portals daily.
• Interface with Production Control: Daily interaction with Production control to provide ship dates to customers.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions.
• Product Knowledge: Develop an understanding of customer parts.

• 2-3yrs Customer Service in Distribution or Manufacturing
• Fluent in English
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.
• Excellent communication skills including active listening.
• Proficient computer skills with the abilitgy to learn new software. Must be Proficient in Microsoft Office

Preferences

• Associate or Bachelor degree
• CRM & ERP (Profit Fab, Made to Manage)
• Metal working industry