Personal Lines CSR

Job Description

Personal Lines Customer Service Representative

Location: Camdenton, MO (On-Site) Type: Full-Time Experience: 1–3 Years Preferred

About McGrath Insurance Group

McGrath Insurance Group has been proudly serving the Lake of the Ozarks community since 1945. As an independent agency, we represent multiple insurance carriers to deliver personalized coverage solutions for individuals, families, and businesses. Our team is built on a foundation of exceptional customer service, community involvement, and genuine care for the people we protect. When you join McGrath, you become part of a family that goes the extra mile—every day.

Position Summary

We are looking for a motivated and detail-oriented Personal Lines Customer Service Representative to join our team. In this role, you will be the primary point of contact for our personal lines clients, helping them with policy questions, changes, billing inquiries, claims support, and coverage reviews. You’ll play a vital role in delivering the neighborly, personalized service our clients have come to expect from McGrath Insurance Group.

Key Responsibilities

• Serve as the main point of contact for personal lines clients, providing prompt and professional service via phone, email, and in person

• Process policy changes, endorsements, renewals, and cancellations accurately and efficiently

• Assist clients with billing questions,