Customer Relations Specialist

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Customer Relations Specialist (Client Relations Specialist) will provide support for all functions within the Client Relations department with a primary focus on new dealer agreements and submissions, and support roles for the Client Relations Managers. Candidates work with the entire organizational staff to ensure the success of Portfolio’s clients with professionalism and enthusiasm and being the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales while maintaining the company’s philosophies and principles.

Following training, which is worked as a hybrid schedule, this position will lead to a full-time remote work opportunity. 

Candidates with the ideal transferable skills listed below will be considered for interview:

• Proven experience within high-touch communication work environments
• Demonstrated leadership abilities within environments that have consistent and competing deadlines
• Strong track-record of resolving client/customer issues
• Ability to enhance customer satisfaction
• High level of empathy and emotional intelligence
• Proactive and solution oriented
• Strong organizational and time management skills
• Exceptional verbal and written interpersonal communication skills

Schedule: Monday- Friday, 9:00am- 6:00pm EST

Hybrid Work Environment: Tuesday and Wednesday onsite at the Strongsville, OH office location

Monday, Thursday, Friday can be worked from home

• To be the product knowledge expert in ALL environments that pertain to the role and responsibilities
• Assist in the response to incoming calls from agencies, providing problem resolution by acting as a liaison between the