Customer Service Representative

Job Description

Description:

As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.

Job Responsibilities Include:

• Communicate through email, phone and in person
• Answer phones and route calls on a multi-line phone system.
• Ensure excellent service standards.
• Respond efficiently to inquiries.
• Maintain high customer satisfaction.
• Take and monitor orders in a timely fashion.
• Tracking orders, inventory and shipping.
• Utilize software to process orders and shipping paperwork.
• Other duties as assigned

• High school diploma or GED
• Highly proficient in Microsoft Excel and Microsoft Outlook
• Experience in Microsoft Dynamics or other CRM system preferred
• Highly proficient in Data Entry
• 10-Key experience preferred
• Phone etiquette
• Detail oriented
• Multi-task and prioritize in a fast-paced environment
• Motivation to learn new things
• Communication skills
• Reliable