Client Service Specialist

Job Description

If you are interested in using your exceptional customer service or sales skills to be part of a growing law firm, this might be the job for you! We are looking to add an experienced sales professional to our team.

Does helping people through the darkest times in their lives sound rewarding? Do you seek a work culture that stands out from the rest? If your answer is a resounding yes, then this opportunity is tailor-made for you. We are a fast-growing law firm with multiple locations throughout the state.

We take pride in fostering a work environment that is our foremost priority and enables us to deliver exceptional services to clients, surpassing the standards set by other firms. Our team is comprised of compassionate, forward-thinking, and tenacious individuals who are committed to achieving optimal outcomes for clients.

If you are looking to use a client-focused background to make a difference in the world and be part of a high-performing team that holds one another accountable, this role could be the ideal fit for you.

Our compensation package for this role is between $55,000 and $70,000, inclusive of bonuses, health, dental, vision, disability, and life insurance, paid holidays, vacation, 401(k) matching, and a structured bonus program.

$55,000 - $70,000

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services offered by Klie Law Offices, PLLC.
• Travel to our various office locations to meet with clients.

• A strong interest in consultative solutions selling.
• Not deterred or afraid of rejection.
• Demonstrated, proven success in lead generation, prospecting, negotiation, and closing customers.
• Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills.
• Proactive, can-do attitude, with great follow-through and resourcefulness, along with attention to detail.
• Strong communication and interpersonal skills with the ability to be personable yet persistent.
• Knowledge of the legal industry is an asset.
• Real-life experience & a few “battle scars” to give you empathy and understanding is an asset.
• Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus.

Klie Law Offices, PLLC, is a growing litigation firm dedicated to guiding clients through challenging times with honest and efficient service. We focus on family law, employment law, and personal injury, serving clients across West Virginia with offices in Buckhannon, Parkersburg, Clarksburg, Morgantown, and Canton, OH. Our commitment is to provide high-quality, ethical, and legal services and prioritize client satisfaction.

This isn’t a big firm where you’ll disappear behind the scenes.

This is a place where your work will matter to your team, clients, and your future.

Ready to start your next chapter?