Customer Success Associate

Job Description

Job Title:  Customer Success Associate
Location:  National Harbor, MD (Hybrid)
Type:   Full-Time
Compensation:  $65,000 to $75,000 DOE, Annually

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

At Cloudforce, we don’t just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As a Customer Success Associate, you’ll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If you’re ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you! 

In this role, you’ll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts. You’ll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong.

• Serve as the primary point of contact for nebulaONE subscription clients. 

• Build and maintain strong, long-lasting client relationships. 

• Understand clients’ business objectives and proactively address their needs. 

• Monitor client accounts to ensure subscription usage, renewal, and expansion. 

• Educate clients on nebulaONE features, updates, and best practices to maximize value. 

• Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution. 

• Advocate for clients internally to ensure their feedback and concerns are addressed. 

• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers. 

• Deliver regular