Phone Representative

Job Description

Description:

***This is not a remote position***

As the Phone Representative, you will be responsible for providing high-quality service and support to members and potential members through various communication channels, primarily telephone. You will handle inquiries, resolve issues, process transactions, and identify opportunities to promote credit union products and services. This position requires a strong focus on member satisfaction, effective communication, and adherence to credit union policies and procedures.

Key Responsibilities :

· Respond to a high volume of incoming calls, emails, and chat messages from members.

· Provide accurate and satisfactory answers to member requests and resolve concerns efficiently.

· Assist members with a wide range of requests, including: