Automotive Technical Helpline OperatorRetail Motor Industry Federation • Coventry, England, United Kingdom
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Automotive Technical Helpline Operator
Retail Motor Industry Federation
- Coventry, England, United Kingdom
- Coventry, England, United Kingdom
Über
*Location: Coventry*
*Job Purpose*
To provide the day-to-day telephone service for the Technical Support Department.
*The Person*
A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude along with good communication skills
*Accountabilities and Main responsibilities of the job*
* Answer incoming technical queries and providing real-time technical support to members.
* Provide technical support to approved Electric vehicle repair workshops.
* Record member usage of technical enquiries on an online database
* Maintain up to date technical information and update technical library with latest information in electronic format.
* Support the team in the provision of technical information to members through the bulletin, and other printed documents.
* Set and reset test vehicles and test rigs for candidate assessment at our Academy.
* Create guides for technical areas.
* Assist in internal quality assurance checks.
* Assist where necessary at Academies.
*Job related experience, qualifications and skills *
*Essential*
* Own vehicle to travel to our academy (when required) – mileage claimable
* Have a good electrical understanding of complex systems.
* An ability to convey complex technical information and advice by telephone
* Familiarity with vehicle technical information in a variety of formats.
* Proven customer service skills
* Excellent communication skills.
* Ability to manage own workload & work with minimum supervision.
* Good I.T skills with team viewer, etc
*Desirable*
* Have a background in Electric vehicle repair and diagnosis.
* Up to date understanding and qualification of service and repair in the automotive trade at a level 3 or equivalent.
* Up to date diagnostic skills and familiarity with manufacturer and 3rd party diagnostic equipment.
*Benefits*
· Company Laptop
· Health Cash plan (on completion of probation)
· Pension Scheme (on completion of probation)
· Progression opportunities
· Commission scheme
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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