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Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Cisco’s Collaboration Business Unit empowers people and organizations worldwide to connect, communicate, and innovate seamlessly.
You will collaborate with a global team of software engineers and SREs responsible for delivering world‑class collaboration experiences at scale. Our team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance.
Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We foster a startup‑like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader.
Your impact
Supporting backend services for Cisco’s SaaS collaboration products, you will play an important role in delivering
reliable, scalable, and resilient
experiences across calling, messaging, meetings, and contact center solutions.
Your work will directly impact the availability, performance, and quality of services used by millions of users globally.
Deploy, operate, and support collaboration services across cloud and hybrid environments following established practices.
Build and maintain CI/CD pipelines and operational automation, leveraging existing frameworks and AI‑assisted tools.
Monitor production systems, participate in on‑call rotations, troubleshoot incidents, and contribute to root cause analysis.
Analyze metrics, logs, and traces to support operational decisions, capacity planning, and system stability.
Create and maintain runbooks and operational documentation, promoting reliability and continuous improvement.
Minimum Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) with
2+ years
of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, or a related role.
Experience deploying, operating, or supporting services using
containers (Docker)
and basic
Kubernetes
concepts in cloud or hybrid environments.
Working knowledge of at least one programming or scripting language (e.g., Python, Bash, Go) for automation and operational tasks.
Familiarity with monitoring, observability, and incident response practices, including troubleshooting production issues.
Foundational understanding of Linux systems, networking concepts, CI/CD pipelines, infrastructure‑as‑code, and Git‑based workflows.
Preferred Qualifications
Experience operating large‑scale, globally distributed SaaS platforms.
Familiarity with hybrid cloud environments and multi‑region deployments.
Experience applying AI‑assisted or automation‑first approaches to SRE tooling and workflows. xcfaprz
Strong written communication skills for creating clear operational documentation and runbooks.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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