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Über
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.
Responsibilities
Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
Build custom Lightning Web Components (LWC) and Aura components optimized for external users
Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
Optimize portal performance, page load times, and mobile responsiveness
Write, execute and maintain automated test suites
Work with Customer Success and Support teams to surface self-service content and knowledge articles
Document and present implementation designs to peers, stakeholders and review board
Coordinate with stakeholders to align on the development environment and launch dependencies
Monitor usage analytics and iterate based on customer behavior and feedback
Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
Ensure compliance with applicable Public Sector regulations
Provide investigative support on new & existing integrations
Work with project managers to provide timely status and feedback to stakeholders
Align to Agile Methodology
Keep up with targeted security, technical and business training
Required Skills
6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
3+ years experience writing & running automated tests with Selenium or Playwright
3+ years experience working with XSL/T, XPath expressions & functions
Proven experience building and launching external (B2B or B2C) customer portals
Proficiency in LWC, Aura, Apex, SOQL, and JavaScript
Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
Experience with CDN, caching strategies, and performance tuning for high-traffic portals
Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques
Experience with Salesforce DX and CI/CD pipelines
Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills
A related technical degree required
Nice To Have Skills
Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases
Familiarity with headless portal architectures or React-based frontends
Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)
Required Certifications
Salesforce Experience Cloud Consultant
Platform Developer II
Salesforce Basic Administrator
Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. In the United States, compensation offered will be determined by factors such as location, job level, and experience. Certain roles may be eligible for incentive compensation, equity and benefits. The typical base salary range for this position is $148,500 - $223,900 annually.
EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation, benefits, promotions, transfers, reductions in workforce, recall, training, and education are also carried out in accordance with this policy.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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