Dieses Stellenangebot ist nicht mehr verfügbar
Über
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
Be the single point of contact for your Customer Account portfolio
Manage order flow for your accounts on time and in full.
Review daily availability reports; attend supply meetings to understand constraints and allocations and how they impact your customers’ orders, making informed decisions to release orders.
Understand the value of Root Cause Analysis, and how this feeds into service delivery, reporting daily and weekly to Account teams and customers with product availability and service levels. Attend customer meetings when required.
Use customer data to monitor their on-shelf availability, depot-to-store service, stock holding and promotional activity. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
Work with internal teams to achieve our sales deliverables with service in mind, support project implementation and continuous improvement plans.
What you will bring
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivity, service and KPIs
Team player, accountable, proactive thinking, flexibility
More about this role
What you need to know about this position: fast paced, time driven role, great opportunity to learn about Supply chain in FMCG.
What extra ingredients you will bring: can do attitude – ability to multitask, work at pace and prioritise.
Education / Certifications: Post secondary Diploma/Degree and advantage
Job specific requirements: SAP, Customer Service/Order Entry
Travel requirements: Less than 10%
Work schedule: full time – 3 days minimum required in the office.
Relocation Support Available? xcfaprz
No relocation support available.
Job Type
Regular – Customer Collaboration (CLD), Customer Service & Logistics
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.