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Über
Key Responsibilities
Provide friendly customer support and interface daily.
Serve as onsite support for all technical issues.
Provide on-site support to end users on a variety of issues.
Respond to tickets and questions escalated from Tier I Call Center.
Successfully resolve tickets in queue to closure.
Image laptops and desktop computers with NOAA/NESDIS Windows 11 OS.
Diagnose and troubleshoot end user desktop issues and provide solutions.
Perform vulnerability and patching remediation.
Follow up with end users to provide status updates, meeting SLA targets.
Work independently with minimal supervision.
Prioritize tasks efficiently, be responsive and reliable.
Adhere to NOAA 5006 change, configuration, and security guidelines.
Support standard and ad-hoc security update requests.
Required Qualifications
Minimum 2 years experience working in an IT Service Desk.
Highly responsive to customer needs.
Knowledgeable support of MS Windows 11 based laptops, desktops, and Microsoft Active Directory.
Ensure a high level of customer satisfaction (CS) and positive customer experience (CX).
Preferred Experience / Skills
Experience with VPNs.
Experience using ITSM Ticketing tools (e.g., ServiceNow).
Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.
Cisco VPN experience.
Desired Certifications
CompTIA Certificate (A+).
Compensation and Benefits Salary range: $52,000 – $63,000. Additional benefits include PTO, 11 paid Federal holidays (5 floating), health and dental insurance (100% employer paid premiums for employee coverage under HDHP), life insurance, STD/LTD disability, 401(k) plan with match, FSA/DFSA/HSA flexible plans, annual tuition & professional development reimbursement, and other competitive benefits.
Application Deadline June 30, 2026.
Equal Opportunity Employer Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
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Sprachkenntnisse
- English
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